Learn More About Our Privacy Notice

Introduction:

  • This Privacy & Cookie Policy outlines how we, Look4clean collect, use, and process personal data.

  • If you have questions regarding this Privacy & Cookie Policy or how we handle your personal data, please contact us.

  1. Your Legal Rights:

    • This Privacy & Cookie Policy affects your legal rights and obligations. Please review it carefully. If you do not agree to be bound by this policy, do not provide your personal data to us or access our website.

    • We may update this Privacy & Cookie Policy from time to time, particularly to reflect changes in applicable laws. If we make substantial changes affecting your rights or obligations, we will notify you via email if we have your email address. Otherwise, please check this policy regularly for updates.

  2. Collection of Personal Data:

    • Personal data includes identifiable information such as your name, email address, address, phone number, and IP address. We collect this data from various sources, including:

      • Clients engaging our cleaning services.

      • Social media interactions, reviews, testimonials, surveys, or direct queries.

    • All provided personal data must be accurate, complete, and true.

    • Correspondence via email, post, or telephone may be recorded or stored by us.

    • When using our website, we may automatically collect information like your IP address and device type, along with pages visited and links clicked.

    • We do not collect sensitive personal data unless provided voluntarily.

  3. Lawful Use of Personal Data:

    • We use personal data lawfully, relying on consent, contract performance, legal compliance, and legitimate interests.

    • Legitimate interests include contacting you for marketing, improving services, dealing with customer service, audits, and policy changes.

    • Your name may be used with your consent for testimonials.

  4. Sharing Your Data:

    • Personal data may be shared with cleaners, subcontractors, and service providers to deliver agreed services.

    • We ensure third-party recipients receive only necessary data and comply with our instructions.

  5. Data Storage and Security:

    • Personal data may be stored or processed outside the European Economic Area (EEA). We ensure such data receives adequate protection.

    • We employ technical and organisational measures to safeguard personal data against unauthorised access, loss, or damage.

  6. Your Rights:

    • You have rights under applicable law, including:

      • Access to your personal data or its transfer.

      • Correction of inaccurate or outdated data.

      • Deletion of personal data, subject to certain limitations.

      • Withdrawal of consent for marketing communications.

    • We may charge an administrative fee for unfounded or excessive requests.

  7. Data Retention:

    • Personal data is retained as long as necessary for business purposes or legal obligations. Afterward, data is securely deleted or anonymised.

  8. Cookies:

    • Our website uses cookies for analytics and social media integration. You can disable persistent cookies in your browser.

    • We do not use cookies to collect personal data.

  9. General:

    • In case of a provision being invalid or unenforceable, the remaining provisions shall remain in effect.

    • This Privacy & Cookie Policy is governed by English law, and you agree to the exclusive jurisdiction of English courts.